Shipping Policy
1. Order Processing Time
All orders at Classic & Collectible are processed and prepared for shipment within 5-8 business days after payment confirmation. As figures and collectibles are fragile items requiring meticulous packaging, we utilize high-quality anti-shock bubble wrap and reinforced cardboard boxes to ensure maximum protection during transit. Please note that processing times may be slightly extended during peak seasons or holidays. We will notify you promptly via email if there are any delays in processing your order.
2. Shipping Destinations & Carriers
Classic & Collectible currently ships to worldwide, with primary delivery zones in the United States and Singapore, as well as 27 other designated countries. We partner with reputable international logistics carriers to provide secure and reliable delivery services. The specific carrier and estimated delivery timeframe will be automatically displayed at checkout based on your shipping address.
3. Shipping Rates & Estimated Delivery Times
Shipping rates and delivery times depend on your destination and the selected shipping method. Generally, the estimated delivery windows are as follows:
- United States: 5-8 business days
- Singapore: 5-8 business days
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Other International Regions: 1-14 business days
Please note that these timeframes are estimates only. Actual delivery times may vary due to customs clearance procedures, weather conditions, or other unforeseen circumstances. Shipping costs will be automatically calculated and displayed at checkout based on your shipping address and the total weight of your order.
4. Customs, Duties & Import Taxes
For international orders, your package may be subject to customs duties, import taxes, or Value Added Tax (VAT) imposed by the destination country. These additional fees are the sole responsibility of the recipient (the customer). Classic & Collectible cannot predict or cover these charges in advance. We strongly recommend reviewing your country’s import regulations before placing an order. If a package is refused or returned due to unpaid customs fees, the customer will be responsible for all associated shipping and handling costs.
5. Order Tracking
Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this number to monitor the real-time status of your package. If you do not receive tracking information within 48 hours of shipment, or if the tracking status has not been updated for an extended period, please contact our customer support team for assistance.
6. Shipping Issues & Lost Packages
If your tracking information indicates that the package has been delivered but you have not received it, please first check the surrounding delivery area or contact your local postal service. If the package is confirmed lost, please contact us within 7 days of the estimated delivery date. We will assist you in initiating an investigation with the carrier and provide an appropriate resolution based on the findings. Classic & Collectible is not liable for delivery issues resulting from incorrect or incomplete shipping addresses provided by the customer.
7. Policy Updates
Classic & Collectible reserves the right to update this Shipping Policy at any time. Any changes will take effect immediately upon being published on this page.
Contact Us
If you have any questions regarding our Shipping Policy or the delivery of your order, please reach out to us via the following methods:
- Email: [bid.updates_0m@icloud.com]